(Interactive Voice Response System)
Over View
What is IVRS?
IVRS is the technology that is being widely used by various industries to automate the cAll handing system.
- In telephony interactive voice response or IVR is phone technology that Allows a computer to detect voice and tone using a normal phone cAll.
- The IVR system can respond to cAller with prerecorded or dynamic generated audio to further direct cAllers on how to proceed.
- IVRS systems can be used to control almost any function where the interface can be broken to a series of simple menu choices. Once constructed IVRS systems generAlly scale well to handle large cAll volumes.
Features of IVRS
- Multitasking and multi-threading facility leading to simultaneous handling of 4 analog channels or 30 digital channels or more channels
- Detecting an incoming ring and automaticAlly establishing connection in response to the ring signal.
- Capable of working round the clock throughout the year.
- Multiple language support with user configurable channel specific language.
- Work with All type of exchanges on voice lines or trunk lines with any telecom operator of Land-line Network and cellular phone network.
- Provides cAll statistics and customized report
- ODBC support for accessing All kind of standard database.